PRIVACY POLICY
“FRSHGO” is a trademark of FRSHGO Products Private Limited (“Company”), a company incorporated under the
Companies Act, 2013 with its registered and corporate office at 71-B, AF Block, Shalimar Bagh, Delhi -
110088 in
the course of its business. The domain name Frshgo.com is owned by the Company .
The Company respects your privacy and values the trust you place in it. Set out below is the Company’s
‘Privacy
Policy’ which details the manner in which information relating to you is collected, used and disclosed.
Customer are advised to read and understand our Privacy Policy carefully, as by accessing the
website/app you
agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection,
storage and
use of information relating to you as provided herein.
If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the
manner of
collection or use of your information, please do not use or access the website/app.
Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app, and is
subject to
change from time to time without notice. It is strongly recommended that you periodically review our
Privacy
Policy as posted on the App/Web.
Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us
at
care@frshgo.com
The collection, Storage and Use of Information Related to You.
We may automatically track certain information about you based upon your behavior on the website. We use
this
information to do internal research on our users’ demographics, interests, and behaviour to better
understand,
protect and serve our users. This information is compiled and analyzed on an aggregated basis. This
information
may include the URL that you just came from (whether this URL is on the website or not), which URL you
next go
to (whether this URL is on the website or not), your computer browser information, your IP address, and
other
information associated with your interaction with the website. We may also share your Mobile IP/Device
IP with
third party(ies) and to the best of our knowledge, be-life and representations given to us by these
third
party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We
only
collect and use such information from you that we consider necessary for achieving a seamless, efficient
and
safe experience, customized to your needs including:
1. To enable the provision of services opted for by you;
2. To communicate necessary account and product/service related information from time to time;
3. To allow you to receive quality customer care services;
4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest
security
standards;
5. To comply with applicable laws, rules and regulations; and
6. To provide you with information and offers on products and services, on updates, on promotions, on
related,
affiliated or associated service providers and partners, that we believe would be of interest to you.
Where any service requested by you involves a third party, such information as is reasonably necessary
by the
Company to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity.
The
Company may also use contact information internally to direct its efforts for product improvement, to
contact
you as a survey respondent, to notify you if you win any contest; and to send you promotional materials
from its
contest sponsors or advertisers.
Contacts Permissions: If you allow Frshgo to access your contacts (including contact number, email id
etc.), it
enables Frshgo to subscribe you and your contacts to Frshgo promotional emails, messages, ongoing offers
etc.,
and through this permission you and your contacts will be able to access a variety of social features
such as
inviting your friends to try our app, send across referral links to your friends, etc. We may also use
this
information to make recommendations of grocery items you placed. This information will be synced from
your phone
and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card,
debit
card, bank account details, billing address etc.) on the website. We are committed to keeping all such
sensitive
data/information safe at all times and ensure that such data/information is only transacted over secure
website
[of approved payment gateways which are digitally encrypted], and provide the highest possible degree of
care
available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction
with
you.
To the extent possible, we provide you the option of not divulging any specific information that you
wish for us
not to collect, store or use. You may also choose not to use a particular service or feature on the
website/application, and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following
security
practices yourself, such as not revealing account/login related information to any other person and
informing
our customer care team about any suspicious activity or where your account has/may have been
compromised.
Company use data collection devices such as “cookies” on certain pages of the website to help analyse
our web
page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files
placed on
your hard drive that assist us in providing our services. Company offers certain features that are only
available through the use of a “cookie”.
The Company also use cookies to allow you to enter your password less frequently during a session.
Cookies can
also help the Company provide information that is targeted to your interests. Most cookies are “session
cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You
are
always free to decline our cookies if your browser permits, although in that case you may not be able to
use
certain features on the website and you may be required to re-enter your password more frequently during
a
session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that
are
placed by third parties. The Company does not control the use of cookies by third parties.
If you send the Company personal correspondence, such as emails or letters, or if other users or third
parties
send us correspondence about your activities on the website, the Company may collect such information
into a
file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered
necessary by
us, or such period as may be required by applicable laws. The Company may be required to disclose any
information that is lawfully sought from it by a judicial or other competent body pursuant to applicable
laws.
The website may contain links to other websites. We are not responsible for the privacy practices of
such
websites which we do not manage and control.
Choices Available Regarding Collection, Use and Distribution of Information.
To protect against the loss, misuse and alteration of the information under its control, the Company has
in
place appropriate physical, electronic and managerial procedures. For example, the Company servers are
accessible only to authorized personnel and your information is shared with employees and authorized
personnel
on a need to know basis to complete the transaction and to provide the services requested by you.
Although the
Company endeavours to safeguard the confidentiality of your personally identifiable information,
transmissions
made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the
Company
will have no liability for disclosure of your information due to errors in transmission and/or
unauthorized acts
of third parties.
Please note that the Company will not ask you to share any sensitive data or information via email or
telephone.
If you receive any such request by email or telephone, please do not respond/divulge any sensitive data
or
information and forward the information relating to the same to care@frshgo.com for necessary action.
Communication with Company
If you wish to correct or update any information you have provided, you may do so online, on the App
itself.
Alternatively, you may contact the Company to correct or update such information by sending an e-mail
to:
care@frshgo.com
In the event of loss of access to the website, you may contact the Company by sending an e-mail to:
care@frshgo.com
In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance
Officer
of the Company at:
Roopak Ganguly
FRSHGO Products Private Limited
AF 71-B
Shalimar Bagh - 110088
Email address: care@frshgo.com
